Contact Info
Your Rights as a Patient
Your Rights as a Patient
Respect & Dignity
Be treated with courtesy, compassion, and without any discrimination.
Privacy & Confidentiality
Expect complete confidentiality of your personal and medical information.
Safe & Quality Care
Receive care in a safe, clean, and ethical environment.
Informed Consent
Be informed about your diagnosis, treatment options, and possible risks before giving consent.
Access to Information
Review your medical records and receive clear explanations of your condition and treatment.
Second Opinion
Seek additional medical opinions if you wish, without feeling pressured.
Feedback & Grievance
Share feedback or concerns; every patient’s voice is valued and addressed promptly.
What We Seek
Your Responsibilities as a Patient
- Provide Accurate Information: Share complete and honest details about your health, medical history, past illnesses, medications, and allergies.
- Follow the Treatment Plan: Cooperate and follow the treatment plans and medical advice recommended by your doctors, nurses, and physiotherapists.
- Understand Consequences of Refusal: Accept responsibility for outcomes if you choose to refuse treatment or discontinue prescribed care against medical advice (LAMA/DAMA).
- Respect Hospital Rules & Policies: Abide by all hospital policies, visitor regulations, visiting hours, and safety guidelines.
- Maintain Cleanliness & Hygiene: Cooperate with the hospital staff to maintain cleanliness and hygiene across the hospital premises.
- Show Courtesy & Respect: Treat all healthcare professionals, hospital staff, other patients, and visitors with respect, courtesy, and dignity.
- Fulfill Financial Obligations: Ensure timely settlement of hospital bills, fees, and paperwork related to your treatment.
- Secure Personal Belongings: Take responsibility for your personal belongings and valuables, as the hospital is not liable for their loss or damage.
- Participate & Ask Questions: Actively participate in your care decisions and ask questions or seek clarity whenever needed.
Patient & Family Rights
Additional Patient Rights
- Right to access healthcare facilities available regardless of age, sex, religion, economic and social status to emergency services.
- Right to choose his/her own doctor.
- Right to be treated with care and dignity without any discrimination.
- Right to be protected from physical abuse and neglect.
- Right to be treated in comfort during illness and follow up.
- Right to be treated in privacy during consultation and therapy.
- Right to expect that all the communications and records pertaining to his/her case be kept confidential.
- Right to give informed consent after proper explanation.
- Right to accept/refuse a treatment.
- To be fully involved in decision about the care & to be given opportunity to ask questions.
- Right to receive full information regarding diagnosis, treatment and investigations.
- Right to be informed about safety of procedures performed on him or her.
- Right to know about day-to-day progress, line of action, diagnosis and prognosis.
- Right to access to his/her records and demand summary.
- Right to know the rough estimate of treatment cost, day-to-day hospital bills and interim bill.
- Right to be informed & educated in a language that patient can understand.
- Right to receive continuous care for his/her illness.
- Right to get second opinion at any time.
- Right to voice a complaint, expect rectification of grievances, obtain compensation for medical injuries/negligence.
