Refund Policy
Introduction
Stavya Spine Hospital is committed to protecting the privacy and security of your personal and financial information. This privacy policy outlines how we collect, use, share, and protect information you provide when using our website and payment gateway.
Information We Collect
When you use the payment gateway on our website, we may collect the following types of information:
1. Personal Information: Name, contact details (email address, phone number), and billing/shipping addresses.
2. Payment Information: Credit/debit card numbers, bank account details, and other financial data required to process your transaction.
3. Transaction Data: Details of the services or treatments for which payment is being made.
4. Device and Technical Data: IP address, browser type, and device type, for fraud prevention purposes.
How We Use Your Information
The information we collect is used solely for the following purposes:
1. Processing Transactions: To process payments for medical services or treatments.
2. Communication: To send confirmation emails or invoices and address any issues with your transaction.
3. Compliance: To comply with legal obligations such as financial reporting, tax purposes, and regulatory requirements.
4. Fraud Prevention: To protect against fraud or unauthorized transactions.
Data Security
We implement strict security measures to ensure the protection of your data. These include:
1. Encryption: All sensitive payment data is encrypted using SSL (Secure Socket Layer) technology.
2. Secure Payment Gateway: We use a third-party payment gateway provider that is PCI DSS (Payment Card Industry Data Security Standard) compliant.
3. Restricted Access: Only authorized personnel at Stavya Spine Hospital and our payment processor have access to your payment information.
Sharing of Information
Stavya Spine Hospital does not sell, rent, or trade your personal or financial information. We only share your information in the following circumstances:
1. With Payment Processors: We work with trusted third-party payment processors to facilitate secure payment transactions.
2. Legal Compliance: If required by law, we may disclose your information to government authorities or law enforcement agencies.
3. Business Partners: For operational purposes, such as IT service providers, who help us maintain the security and functionality of our systems.
Retention of Information
We retain personal and transaction data for as long as necessary to:
• Complete your payment.
• Fulfill any legal, accounting, or reporting obligations.
• Ensure compliance with applicable laws and hospital policies.
Your Rights
You have the following rights regarding your personal data:
1. Access: You can request access to the personal information we hold about you.
2. Correction: You may request that we correct any inaccuracies in your data.
3. Deletion: Under certain circumstances, you may request the deletion of your personal information.
4. Restriction: You may ask us to limit how we use your personal information, especially for marketing purposes.
Third-Party Links
Our website may contain links to other websites (such as the payment gateway provider or external service providers). Stavya Spine Hospital is not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies.
Changes to the Policy
Stavya Spine Hospital may update this privacy policy periodically to reflect changes in our practices or relevant laws. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions regarding this privacy policy or how your information is handled, please contact us at:
Stavya Spine Hospital
Phone: 079 2656 8174